Frustrated BWL customers vent, demand answers

Dec 31, 2013

Lansing Mayor Virg Bernero (right) and Peter Lark, general manager of the Board of Water & Light, address Lansing Council members in a special session on Dec. 30 about the extended power outages for BWL customers.
Credit WKAR/Joe Linstroth

Last night more than 50 Lansing Board of Water & Light (BWL) customers who lost power over the last 9 days vented their anger and frustration during a special council session at Lansing City Hall. Residents complained of BWL’s slow response and poor communication. Some who spoke were still without power since an ice storm hit the region on December 22.  There were also calls for resignations, demands of an independent review board, and safety concerns that some said went unaddressed by city and BWL leaders. 

Current State’s Joe Linstroth attended the meeting. He shares clips of citizens’ comments and discusses the responses from BWL general manager J. Peter Lark and Lansing Mayor Virg Bernero.