Public Media from Michigan State University

Deregulation Trend Lowers Some Prices, Raises Frustration

By Scott Horsley
Published December 31, 2002 at 12:00 AM EST
  • Facebook
  • LinkedIn
  • Email

Your browser doesn’t support HTML5 audio

Consumers see prices fall as the airline and telecommunication industries deregulate. But growing competition also brings new hassles, such as poor customer service and increased telemarketing. NPR's Scott Horsley reports.

Copyright 2002 NPR

  • Facebook
  • LinkedIn
  • Email
Scott Horsley
Scott Horsley is NPR's Chief Economics Correspondent. He reports on ups and downs in the national economy as well as fault lines between booming and busting communities.
See stories by Scott Horsley