BWL's Lark responds to complaints, updates reforms
After months of repercussions stemming from December’s ice storm and power outages that affected thousands of people, the Lansing Board of Water and Light continues to generate headlines. Some customers complain of overly aggressive tree trimming by the city-owned utility. Others question the justification for a proposed rate hike. In June, the BWL Board appeared to violate the state’s Open Meetings Act.Meanwhile, the utility moves ahead on dozens of reforms suggested in various performance reviews: on its outage management system, communication practices, tree-trimming and revised governance.
Current State speaks with Board of Water and Light General Manager J. Peter Lark.