© 2022 Michigan State University Board of Trustees
Play Live Radio
Next Up:
0:00
0:00
Available On Air Stations
From our State Capitol in Lansing to the U.S. Capitol in Washington, DC, WKAR is committed to explaining how the actions of lawmakers are affecting Michiganders. Political and government reporter Abigail Censky leads this section. There are also stories from Capitol correspondents Cheyna Roth, Rick Pluta and the Associated Press. As the 2020 presidential race begins, look here for reports on the role Michigan will play in electing or re-electing the president.

Secretary of State Benson Outlines Plan To Address Long Lines, Broken Kiosks

Jocelyn Benson, Michigan's first Democratic secretary of state in more than 20 years gives her inaugural remarks.
WKAR
/
Jocelyn Benson

Michigan Secretary of State Jocelyn Benson says she will unveil changes designed to shorten wait times and fix broken self-service kiosks at branch offices where people renew driver's licenses and conduct other business.

Benson, who took office in January, visited all 131 branch offices. She released her findings Thursday, her 100th day on the job.

The Democrat says one-third of self-service stations were broken and in general were difficult to use. She says many customers have to wait in line far too long to access basic state services.

Among Benson's plans are exploring multi-year license plates and automatic driver's license renewals.

She recently pulled down an online appointment system available in some branches because it was giving customers inaccurate wait times, but her office has begun redeploying the technology.

Related Content
News from WKAR will never be behind a paywall. Ever. We need your help to keep our coverage free for everyone. Please consider supporting the news you rely on with a donation today. You can support our journalism for as little as $5. Every contribution, no matter the size, propels our vital coverage. Thank you.